FAQs

  • DO YOU ACCEPT RETURNS?

    At the moment returns are not something we offer an all sales are final. We put a lot of effort into ensuring all descriptions are very clear. Any flaws to note will always be included along with detailed measurements. If you need any further information Caron is always happy to help. ‘I want to you love your VC items and for you feel good wearing them. So if you’re unsure about anything before purchasing and would like some help or more information, I’m always available to offer support and have a chat here via my contact form or over on Instagram.

  • DO YOU HAVE A LAYAWAY OR DEPOSIT SCHEME?

    Sometimes we all need a little help and I’m pleased to announce a layaway option. Layaway is available on items over £50 that have been listed for 24hrs.

    Please contact me via the contact page if you would like the option of putting a deposit on an item. The deposit is 25% and the full balance must be paid in full within 30 days. If the balance is unpaid after the 30 days, then the deposit is lost and the item will be re-listed.

  • WHAT CONDITION WILL MY ITEM BE IN?

    At TVC much time and effort is taken to ensure the best vintage items are selected by hand. Caron choses every single item personally and this allows her to ensure she selects the best quality items. This being said these garments are second hand, some up to 60 years old therefore some wear and tear should be expected. Anything that is considered more than light wear will be stated. All items are carefully washed and steamed then hung in an aired room until point of sale. Caron will always be completely transparent with her descriptions but on very rare occasions things can be missed. If you feel this is the case please get in touch and Caron will be happy to help where possible.

  • HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?

    Caron will endeavour to post your items within 4 working days. Postage is sent via Royal Mail second class service to ensure your costs are kept as low as possible. Royal mail state that the second class service takes 2/3 days. Please note this is an approximate estimation and it can take longer. During national holidays, and strike action these times can take significantly longer.

  • HOW DO I KNOW IF SOMETHING WILL FIT?

    I always include an estimated contemporary size, but when shopping vintage online it’s essential to have your measurements on hand. These can be your own body dimensions or a set of measurements comparative against something similar you already own.

    All listings have a clear set of main measurements, but if you have any further queries or need a measurement not listed just drop me a message and I’d be happy to help. Caron also features most items on her Instagram so take a look there to view further imagery and real life videos.

  • WHAT ARE THE DELIVERY OPTIONS?

    TVC ships worldwide and currently uses Royal Mail for all services. Domestically within the U.K. all parcels are sent with 2nd Class Signed For and pricing depends on weight. There is also a small fee added for the packaging used to post.

    Standard - £5.00

    Anything over 2KG - £12.00

    If you require a faster, next day service get in touch and we can offer a delivery upgrade to 1st class service or Special Delivery. Please contact TVC to arrange.

    Orders outside of the U.K. are always sent via International Tracked.

  • DO YOU OFFER A GIFT WRAPPING SERVICE?

    At TVC we feel that every purchase should feel like a gift. All packages are sent out as if they were arriving as such. Carefully folded and bound with a beautiful ribbon, we want everyone to feel amazing when they unwrap their VC goodies.

    If you’re purchasing as a gift and would like a personalised note included, I would be delighted to handwrite this for you - just let me know.

  • DO YOU SELL GIFT CARDS?

    Yes! Please find gift card options in the Shop categories.

MEET CARON